Greetings and happy holidays from your friends at Level 99 Games.
It is with a heavy heart that we have to share some unfortunate news regarding BlazBlue Exceed's delivery schedule.
Due to unusual port congestion this holiday season, BlazBlue Exceed will not be delivered during 2020 as previously anticipated.
Based on reports from our partners who are in charge of importing and fulfilling the game, we are announcing a new target delivery date of April 20, 2021.
We regret these delays and appreciate your patience with the difficult situation that worldwide shipping has been placed in due to the COVID-19 pandemic. Reduced work hours, reduced staffing availability, and a backed-up demand for imported goods have culminated in especially bad holiday port congestion both in the USA and around the world, and this will prevent us from delivering games before the end of the year.
The April 20th date allows time for port congestion to clear and accounts for projected delays in Chinese ports resulting from Chinese New Year celebrations, as well as the time over the ocean, through US customs, and to arrive at distribution centers and retail outlets.
We will continue to explore options to expedite this timeline. The above estimates represent our best and most conservative understanding of the situation at this time.
In the meantime, we offer full refunds on pre-orders for those who have purchased one. If you need to request a refund and cancel your order, please use our contact form and include your name and order number so that we can process your request quickly.
Thanks again for your support and for playing Level 99 Games! We look forward to delivering a world-class gaming experience in BlazBlue Exceed to you at the earliest possible date.
- The Level 99 Games Team